Kelpie 14 months{"ops":[{"insert":"I've tried to log in several times but every time it tells me that the credentials are incorrect, I've changed my password several times. I reset the cache but the screen still says the same thing. Luckily the tablet remained logged in, otherwise I wouldn't have been able to write.\nCan anyone give me a hand?\n"}]}
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michael(Alpha User)
14 months{"ops":[{"insert":"That's extremely odd. \n\nIf your password reset is working (aka you're getting the reset email and inputting a new password), then something else must be going wrong when trying to login. \n\nFirstly I'd try logging in on another device / browser / incognito window, etc. Confirm that your password is indeed working. If it's not, and you've properly reset it via an email, then we'll have to dig a bit further. \n\nYou could try clearing the cache in the browser that's effected if it is a browser specific issue. \n\nClick the lock icon next to the url bar and choose clear cookies and site data option. \n\nIdeally that fixes it. If you can't login and get logged out on your current device, were available through email or discord as well. Hopefully that won't happen, but we'll get you back into your account, so no worries. \n"}]}
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Kelpie 14 months{"ops":[{"insert":"Ok, if I don't use my user name but my email, I can log in. At this point I imagine that was the problem\n\nThank you so much for the help, Michael.\n\n"}]}
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