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{"ops":[{"insert":"Hey there, just wanted to reach out an apologize for the frustration. I can totally understand how this would be a major turnoff to the site-- you shouldn't have to redo work you've already done due to problems on our end. This issue with the save has been a somewhat rare but extraordinarily problematic bug that's been cropping up for a while now, but we have yet to identify its exact source. We're working on it, but if you notice any specific patterns in its occurrence, it may help us determine exactly what's going on since we've been unable to replicate it thus far. Regardless, thank you for reaching out and for the support. I'll be sure to reply again when we have something concrete. \n"}]}